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BlackBerr y® Wireless Handset User Guide.
User Guide, BlackBerr y® 7 1 00 Series of wireless han dsets Model Number: RAQ40GW Last modi fied: 7 June 2 004 Part number: PDF-07784-0 0 1 At the time of publication, th is documentation complies with ha ndheld software version 3 .8. © 2004 Research In Motion Limit ed.
3 Contents Phone ........................ ......................................... ................ 5 Email messages ............................................................ 13 PIN messages ..................................... ..................
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5 Phone • Find your phone number • Make a call • Make an emergency call • Use speed dial • Check your voi ce m ail • Answer a call • Mute a call or place a call on hold • Adjust the ph.
6 Note: Y ou can also use speed dial t o make a phone call on the Home screen or in the messages list. Check your v oice mail In the phone, click the trackwheel. Click Call Voicemail. Answer a call T o answer a call, click Answer. If you do not want to answer the call, click Ignore.
7 Note: When you type a letter in a phone number , your handheld dials the number that is associated with the letter on a conventional phone keypad. Make a confer ence call 1 . During a call, press the Send key. 2. T ype a phone number or select a cont act.
8 Relat ed top ic • Can I set the phone to display frequently called numbers? Use call logs In the phone, or in the messages list, open a call log. Click the trackwhee l. Perform one of the following ac tions: • Add Notes • Edit Notes • Forward T o delete notes, in the open call log, click the trackwheel.
9 Add a call forw arding phone number 1 . In a call forwarding profile, click Do Not Forward. 2. Click Edit Nu mbers. 3. Click the trackwheel. 4. Click New Number. 5. T ype the phone number and click the trackwheel. 6. Click the trackwheel. 7. C l i c k Close.
10 6. Click Save. Relat ed top ic • About smart dialing Set voice mail options 1 . In the phone options, click Voicemail. 2. T ype a voice mail access number and any additional numbers, such as a password or extension. 3. Click the trackwheel. 4. Click Save.
11 5. Click the trackwheel. Relate d topi cs • About fixed dialing • Add a contact to the FDN list • Change fixed dialing entries • Can I use FDN mode on my handheld? Add a contact to the FDN list 1 . In the phone options, click FDN Phone List.
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13 Email messages • Open a message • Send an email message • Save d raf t messages • Add contacts to a message • Set the importance level • Change sent messages • Manage messages • Fil.
14 T o change the recipient of a sent message and resend it, open the message. Click the trackwheel. Click Edit. Select a contact. Click the trackwheel. Click Change Address. Click a new contact. Send your message. T o resend your message to the same cont act, open the message.
15 PIN messages • About PIN messages • Find your PI N • Open a message • Send a PIN message • Save d raf t messages • Add contacts to a message • Change sent messages • Manage messages.
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17 SMS messages • About SMS messages • Find your SMS number • T ype an SMS number • Open an SMS message • Send an SMS message • Save d raf t messages • Manage messages • Resend an SMS .
18 Manage messages Open a message. Click the trackwheel. Perform one of t he following actions: • Save • Reply • Forward • Delete T o remove the histor y from an SMS message, when replying, cl ick the trackwheel. Click Remove History. Resend an SMS message T o resend your SMS message to the same cont act, open the message.
19 MMS messages • About MMS messages • Find your MMS number • Open an MMS message • Manage MMS messages • Delete multiple messages at one time • Mark a message as opened or unopened • Se.
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21 Search • About search • Search the messages l ist • Search the handheld Abou t sea rch Y ou can search the messages list using criteria that you set and save those searches for futur e use. Y ou can also search for contacts or search for all messages containing the same subject.
22 Notes: If you type more than one word in the Te x t or Name field, all the words must appear in the same field for the search to be successful. File attachments are not searched when you search across the handheld programs. T o expand a folder , click a folder with a pl us sign (+) beside it.
23 Att ac h m e nt s • About a ttachmen ts • Use address book attachments • Open a file att achment • Open an image attachment • Nav ig at e at t a ch m en t s • Attachments — frequently.
24 T o display the contents of a specif ic cell in a spreadsheet, click the trackwheel. Click View Cell. T o switch to a dif ferent worksheet in a spreadsheet, click the trackwheel. Click Select Worksheet. Click a worksheet. T o view the previous worksheet in a spreadsheet, click the trackwheel.
25 Synchronizing data • About email reconci liation • Set wireless e mail reconciliation • Reconcile dele ted messages • About PIM synchronization • Set wireless PIM synchronization • Sync.
26 Set wireless PIM s ynchronization Y ou can set wireless calendar synchronization using the BlackBerr y Desktop Sof tware. For more information, refer to the BlackBerry Desktop Software Online Help .
27 Backing up and restoring handheld data • About backing up handheld data • About restoring handheld data About backing up handh eld data If you are using the BlackBerry Desktop Sof tware with your handheld, you can back up your handheld data using the Backup and Restore tool.
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29 T yping • Ty p e t e x t • Cut or copy text • Paste t ext • Use Auto T ext • Create an Auto T ext entr y • Change Auto T ext entries • Add an entry to the custom word list • Change .
30 6. In the Using f ield, set whether the entr y is capitalized exactly as t yped ( Specified Case ) or whether the entr y is capitalized according to its context ( SmartCase ).
31 • Can I change the in put method for m y handheld? • What is the Inser t Macro menu item? • How do I undo an Auto T ext change? Can I turn off address book name recognition when I typ e? Y our handheld recognizes the names in your address book when you type them.
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33 Bro wser • About t he bro wser • Go to a web pag e • Use the browser • View images • Copy a link, image, or web page addr ess • Send a link or image in an email message • Save a n ima.
34 T o view a list of the last 20 web pages, click the trackwheel. Click History. T o refresh the current web page, click the trackwheel. Click Refresh. T o view the address for the current web page, clic k the trackwheel. Click Page Address. T o view the address for a link, click the link.
35 Relate d topi cs • Set a screen saver • Set the Home screen backg round image Manage sav ed images In the pictures list, click an image. Perform one of the following actio ns: • Open • Delete Save web page requests While a web page is loading, you can sav e the web page request in the messages list.
36 Abou t W TLS Wireless T ranspor t Layer Security (WTL S) is the WA P Browse r security layer th at provides security for WAP serv ices. If you are using the BlackBerry Desktop Sof tware, you can load W TL S using the Application Loader tool.
37 Downloading • Download an application • Manage applications • Prevent third-party applications from transmitting data • Download a ring tone • Manage downloaded ring tones • Enable browser push • Downloading — fr equently asked q uestions Download an appl ication On a web page, click the link for the applicati on.
38 If you set the browser push notification to Prompt , a dialog box alwa ys appears. If you set the browser push notification to Reject , you receiv e no additional no tification. Enable brow ser push 1 . In the handheld options, click Browser Push. 2.
39 Contacts • Add a contact • Manage contacts • Create a mailing list • Manage mailing lists • Create a category • Apply categories to contacts • View contacts by categor y • Dele te c.
40 Categories are shar ed between the address boo k, the task list, and the memos list. Therefore, category changes made in the address book ar e also made in the memos list and task list. Create a categor y 1 . In the address book, click the trackwheel.
41 Relate d topi cs • About remote address book search • Manage remote address book search r esults Manage remote address book search results T o view information for a contact, in the search results, click a contact. Click View. T o delete a cont act from the search results, click the trackwheel.
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43 Calendar • About the calendar • Change the calendar view • Use the calendar • Schedule an appointment • Schedule an appointment quickly • Schedule a meeting • Manage appointments and .
44 3. T ype a location in parentheses. 4. T o change the st ar t and end times, hold the Right Shift ke y and roll the trackwheel. 5. Click the trackwheel.
45 Note: If you delete a meeting in vitation from the messages list before you accept or decline i t, the appointment is deleted from your desktop calendar . Change meeting participants Open the meeting. In an Accepted or Declined field, click a contact.
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47 Ta s k s • Create a task • Use task s • Change task st atus • Create a category • Apply categories to tasks • View task s by category • Dele te categor ies • T ask s — frequently asked q uestions Create a task 1 . In the task list, click the trackwheel.
48 6. Click the trackwheel. Relat ed top ic • About ca tegories Apply categories to tasks When creating or editing a task, click the trackwheel. Click Categories. To s e l e c t t h e categories that apply to the tas k, press the Space ke y. Sav e your changes.
49 Memos • Wri te a memo • Use memos • Create a category • Apply categories to memos • View memos by category • Dele te categor ies • Memos — freq uently asked questions W rite a memo In the memos list, click the trackwheel. Click New.
50 • How do I kno w how many contacts, calendar entries, task s, or memos I have saved?.
51 Alarm • Set the alarm • Set the alarm volume • Silence the alarm • T urn of f the alarm • Alarm — frequently ask ed questions Set the alarm 1 . In the alarm, set the Daily Alarm field t o On. 2. Set the time when the alarm should sound.
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53 Calculator • Use the calculator memory • Convert measurements Use the calculator memory T o st ore a number in the memory, type a number . Click M+. T o recall the memor y, cli ck MR. To d e l e t e t h e m e m o r y, c l i c k MC. T o replace the memor y, type a number .
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55 Bluetooth® • About Bl uetooth ® • T urn the Bluetooth® radio on and of f • Pair with ano ther Bluetooth® device • Manage paired devices • Set handheld Bluetooth® identi fication • .
56 • Set whether Blue tooth® connections with your handheld are encrypted. Set handheld Bluetoo th® identification Y ou can set how your handheld is represented on devices with which it is paired. In the Bluetooth options, perform one of the following ac tions: • In the Device Name field, type the name of your handheld.
57 Date and time • Set the date and time • Can I set the time automatically on my handheld? Set the date and time In the handheld options, click Date/Time. Set the date and time. Save your change s. Note: T o set the date and time in the alarm, click the trackwheel.
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59 Profiles • Set profiles • Create a notification profile • Use notification profiles • Manage downloaded ring tones • Silence your handheld • Set the alarm • Set the alarm volume • W.
60 What is the escalating volume le vel? If you use the escalating v olume level, the notification vol ume level consistently incr eases until the handheld reaches the loudest volume level.
61 Screen display • Use the handheld in the dark • Set the display language • Set a screen saver • Set the Home screen backg round image • Set the font • Set a theme for your handheld • Dele te themes Use the handheld in the dar k If you do not use your handheld f or a period of time, the backlighting turns of f automatically.
62 5. Click Save. Note: Setting a specific font family is only available for BlackBerry Wireless Handhelds with color screens. Set a theme for y our handheld On some BlackBerry Wireless Handhelds with color screens, you set themes to control the appearance of items such as applications, indicators, words, and icons.
63 Language • Set the display language • Set the input language • Add or remove a displa y language Set the displa y language 1 . In the handheld options, click Language. 2. In the Language f ield, select a preferred language. 3. Click the trackwheel.
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65 Po wer and batter y • T urn the handheld on and of f automatically • Keep the battery at a full charge • Check the batter y level • Extend battery life • Reset the handheld About power of.
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67 Network co verage • T urn the wireless radio on and of f • Add a network to the preferred networ k list • Scan for a ne twork to add to the pr eferred network list • Manage the preferred ne.
68 Scan for a networ k to add to the preferred ne twork list 1 . In the handheld options, click Network. 2. Click the trackwheel. 3. Click My Preferred Network List. 4. Click the trackwheel. 5. Click Add Network. 6. Click the trackwheel. 7. C l i c k Select From Available Networks.
69 How do I change the order of the networ ks in the preferred networ k list? T o change the order of the networks listed in your preferred ne twork list, select the network that y ou want to mov e higher in the list. Click the trackwheel. Click Edit.
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71 SIM card • About the SIM card phone book • Add a SIM card co nt act • Add SIM card contacts to your a ddress book • Manage SIM card cont acts • Leave SMS messag es on the SIM card • Set.
72 In the handheld options, click SMS. Set the Leave messages on SIM card fiel d to Yes. Click the trackwheel. Click Save. Set SIM card security 1 . In the handheld options, click SIM Card. 2. Click the trackwheel. 3. Click Enable Security. 4. T ype your SIM card PIN code.
73 Security • T ype passwords • Set a handheld password • Lock the handheld • Lock the keyboard • Protect your handheld content • Reduce handheld content size • Regenerat e encr yption k.
74 6. T ype a new handheld password. 7 . Click the trackwheel. 8. Retype the new handheld passwor d. 9. Click the trackwheel. Relate d topi cs • About the handheld password • Disable the handheld password Disable the handheld passw ord 1 . In the handheld options, click Security.
75 Reduce handheld content s ize 1 . In the handheld options, click Security. 2. Set the Content Compression fie ld t o Enabled. 3. Click the trackwheel. 4. Click Save. 5. If you have enabled a handheld passw ord, type your password. 6. Click the trackwheel.
76 6. T ype any additional password information. 7 . Click the trackwheel. 8. Click Save. Use the password k eeper Click a password entry. Perform one of the following ac tions: • View • Edit • Delete T o change your password keeper passw ord, click the trackwheel.
77 Relat ed top ic • How do I restore m y handheld af ter clearing it? Set owner information In the handheld options, click Owner. T ype your contact information. Click the trackwheel. Cl ick Save. Note: Owner information appears on the screen when you lock y our handheld.
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79 BrickBreak er • Play BrickBreak er • How do I set the speed of the paddle? • How do I se t the paddle to accelerate as I roll the trackwheel? Play BrickBreaker The object of this game is to destroy bricks using a paddle and a ball. T o move the paddle, roll the trackwheel.
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81 Ser vice book s • About s er vice books • Receive new service books • Accept a ne w service book • Manage serv ice books • Restore a deleted service book About ser vice books Service book s determine which ser vices are available on y our handheld.
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83 F requently ask ed questions • Why are some of the features described not available on m y handheld? • What sof tware version do I have on my handheld? • Phone — frequ ently asked questions.
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85 Phone — frequently ask ed questions • Why can I not mak e calls? • Why am I no longer receiving calls? • How do I hide my handheld phone number from a contact when making a call? • Can I .
86 • Press the Alt key + L to i nsert a comma before typing the access c ode. The comma represents a 2-second pause. Y ou can inser t multiple pauses. • Press the Alt key + QW to inse r t an exclamation mark before typing the access code. The exclamation mark represents a wait .
87 How do I stop my handheld from answering or ending calls automatically? If you use a holster with your handheld, you can set how calls are handled when y ou inser t or remov e your handheld f rom the holster.
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89 Email and PIN messages — fr equentl y asked ques tions • Why can’ t I send email or PIN messages? • Why can’t I receiv e email or PIN messages? • Why is the menu option to send an email.
90 Can I veri fy that an email or PIN message has reached its r ecipient? Y es. To r eceive email message confirmation, if your handheld is integrated with an email account using a BlackBerry Enterprise Server, type <confirm> before the subject of your message.
91 Why can’ t I see a new messag e in the messages list even though I received notification? If email messages are sent to your handheld from specif ic mailbox fo lder s and, in t he gene ral messag.
92 If your handheld is enabled for wir eless email reconciliation, changes that y ou make to the folders in your mailbox are synchroni zed with your handheld over the wirel ess network. If your handheld is not enabled for wir eless email reconciliation, r econcile your email manually using the BlackBerr y Desktop Sof tware.
93 SMS messages — frequently ask ed questions • Why can’t I send SMS messages? • Can I verify that my SMS message has reached its recipients? • How do I display mor e items in an SMS message.
94 T o send a message in the conv ersational SMS view , type text at t he bottom of the SMS screen and press the Enter key to send the message. Y ou can also click the trackwheel to view more op tions in the menu.
95 MMS messages — freque ntly ask ed questions • Can I send MMS messages? • Can I set whether I receive MMS messages? • Can I filter unwanted MMS messages? • Can I configure notification for MMS messages? Can I send MMS messages? Y ou cannot compose MMS messages on your handheld, but you c an forward MMS messages that you have recei ved.
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97 Attachments — frequently ask ed questions • Can I view file attachments on my handheld? • Why are some file attachment features not available on m y handheld? • How do I view passwor d-prot.
98 How do I vie w information about attached fil es? T o view the f ile size, title, and other information about an attached f ile without retrieving the file, on the Attachment screen, select the file name. Click the trackwheel. Click Retrieve Info. Can I set the amount of memory that my handheld us es for file attachments? Y es.
99 What does skipped content mean? The skipped content bar appears in a document attachment when more content is available but has not been r etrieved. T o retrie ve skipped content, click the skipped content bar . Click More. Can I see track ed changes in document attachments? Some document formats enable editors to track changes in a document.
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101 Synchronization — freque ntly ask ed questions • Can I reconcile email messages ov er the wireless netw ork? • Can I synchronize PIM items ov er the wireless network? • How do I handle con.
10 2 Why are s ome of my email messages not reconcil ing over the wirel ess networ k? If you are not in an ar ea of suf ficient wireless coverage, y our email messages will not be reco nc il ed o ver t he wi rel es s ne two rk . F or mo re information on wire less coverage lev els, refer to the printed documentation that accompanied your handheld.
10 3 Bro wser — frequently ask ed questions • Why are there no bro wsers available on my handheld? • Can I use the BlackBerr y Browser? • How do I change the browser home page? • How do I ch.
10 4 What is the Available Offline check box that app ears when I’m adding a bookmark? The Available Offline check bo x enables you to view the web page when you are no t connected to the wireless network or when you ar e outside an area of wir eless coverage.
10 5 T o apply TL S to t he entire connection from your handheld to a web server, se t the TLS Default field to Handheld . Set the Algorithm , Server Authentic ation , and Client Authentication fiel ds .
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107 Contacts — frequent ly ask ed quest ions • How do I add multiple contacts with the same name to my cont act list? • Can I change how my contacts, task s, or memos are displayed? • What are.
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10 9 Calendar — frequently ask ed questions • Can I synchronize PIM items ov er the wireless network? • Are there any r estrictions for using the calend ar with Lot us Note s®? • How do I exp.
11 0 Appointments in your handheld cale ndar that are older than the number of days that you specify in the Keep Appointments field are remove d from your handheld. The appointments can be restore d, however, if you s et the Keep Appointments field to a longer period of time.
111 Bluetooth® — frequent ly ask e d questions • How do I connect my handheld with another Bluetooth® device? • How do I know when my handheld Bluetooth® radio is on? • What if I can’t ty.
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11 3 Security — frequently ask ed questions • What does the V erifying Security Sof tware dialog box mean when I restart my handheld? • How do I restore m y handheld af ter clearing it? • How .
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11 5 Tips • Home screen • Searching • Options and fields • Navig ating screens • T yping • Editing text • Messages • Attachme nts • Phone • Browser • Calendar • Calculator Home screen T o retu rn to the home screen from a ny other screen press the End key.
11 6 T o clear a field, click the trackwheel. Click Clear Field. Na vigating scr eens T o move the cursor, roll the trackwheel. T o move the cursor in a dif ferent direction, hold the Alt ke y and roll the trackwheel. T o exit a screen or dialog bo x, press the Es cape button.
11 7 T o switch between NUM lock and the multi-t ap input method i n a number or password field, hold the Shift key. T o type a password, use the multi-t ap input method. Press a letter ke y once to type the f irst letter on the key . Press a letter key twice to type the second letter on the key .
11 8 T o change the column size, press QW. T o move to a specific cell, press GH. T o display the contents of a specific cell, press the Space key. T o pan horizont ally across an image, hold the Alt ke y and roll the trackwheel. T o zoom into an image, press UI.
11 9 T o move down a page, press the Space key. T o move up a page, press the Shift ke y + t h e Space key. T o stop a web page from loading, press the Escape button. T o move to a specific web page, press GH. T o move between full-screen mode and normal mode, press UI.
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121 Legal no tice © 2004 Research In Motion Limited. All Rights Reser ved. The BlackBerry and RIM families of related marks, images, and symbols a re the exclusive pro per ties of Research In Motion Limited.
12 2 endorsement by RIM of the third par ty in any way . Any dealings with third parties, including, without limitation, compliance with applicable licenses, and terms and conditions ar e solely between y ou and the third par ty . RIM shall not be responsible or liable for any part of such dealings.
12 3 Index A accept meeting invitation, 44 service books, 81 accessibility, default vo lume, 10 adding applications, 37 call forwarding number, 9 call notes, 8 contacts, 39 contacts from attachments, .
12 4 attachments adding contacts from, 23 opening, 23 tips, 117 updating contacts from, 23 See also file attachments; address book attachments; images AutoText creating entries, 29 deleting entries, 3.
12 5 browser about, 33 changing content type, 103 changing home page, 103 clearing cache, 35 closing, 34 controlling scripts, 104 frequently asked questions, 103 hiding, 34 home page, 33 navigating, 3.
12 6 call wai ting requirements for using, 86 setting, 9 calls alternating between, 6 answering, 6 default volume, 10 dialing using letters, 6 disconnect contact from conference, 7 dropping from confe.
12 7 contacts adding, 39 adding from company address book, 40 adding to FDN list, 11 adding to messages, 13 allowing duplicate, 107 applying categories, 40 assigning speed dial, 7 calling, 5 categorie.
12 8 deleting appointments, 44 AutoText entries, 30 bookmarks, 35 call forwarding number, 9 call notes, 8 categories, 40, 48, 49 contacts, 39 downloaded ring tones, 59 email messages, 14 email reconci.
12 9 email messages adding contacts, 13 changing, 13 deleting, 14 delivery confirmation, 90 filing, 14, 90 forwarding, 14 frequently asked questions, 89 from a specific service, 13 opening, 13 redirec.
13 0 finding MMS number, 19 phone number, 5 PIN, 15 SMS number, 17 software version, 83 firewa ll, 76 fixed dialing about, 10 adding contacts, 11 deleting contacts, 11 editing contacts, 11 enabling, 1.
131 hiding applications, 115 browser, 34 phone number, 87 tracked changes in attachments, 99 high importance, setting, 13 holding calls, 6 home page, viewing, 33 I ignoring calls, 6 images address, 34.
13 2 memos applying categories, 49 categories, 49 clearing all categor ies, 107 creating categories, 49 deleting, 49 deleting categories, 49 editing, 49 number of, 107 synchronizing, 25 viewing, 49 vi.
13 3 password keeper about, 75 changing password, 76 copying passwords, 76 deleting passwords, 76 editing passwords, 76 options, 113 viewing passwords, 76 password protected attachments, 97 passwords .
13 4 PIN messages about, 15 adding contacts, 13 changing, 13 deleting, 14 delivery confirmation, 90 forwarding, 14 frequently asked questions, 89 opening, 13 replying, 14 resending, 13 saving, 14 send.
13 5 ring tones adding, 37, 38 deleting, 59 downloading, 37 listening, 59 previewing, 38 showing, 59 testing, 59 See also profiles rotating images, 24 S saving draft messages, 13 email messages, 14 im.
13 6 sending address book attachments, 13 email messages, 13 email messages from a specific service, 13 images in email messages, 34 links in email messages, 34 PIN messages, 15 SMS messages, 17 web p.
13 7 skipped content, 99 smart dialing about, 9 corporate extension dialing, 9 default area code, 9 default country code, 9 smartcase, definition, 30 SMS messages about, 17 delivery confirmation, 93 d.
13 8 tips for attachments, 117 for calculator, 119 for calendar, 119 for changing options, 115 for clearing fields, 115 for editing text, 117 for messages, 117 for navigating screens, 116 for searchin.
13 9 voice mail checking, 6 setting options, 10 volume adjusting for phone, 6 alarm, 51 escalating, 60 setting default for calls, 10 W wait, adding, 40, 86 web pages address, 34 canceling requests, 33.
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Ein wichtiger Punkt beim Kauf des Geräts Blackberry BlackBerry (oder sogar vor seinem Kauf) ist das durchlesen seiner Bedienungsanleitung. Dies sollten wir wegen ein paar einfacher Gründe machen:
Wenn Sie Blackberry BlackBerry noch nicht gekauft haben, ist jetzt ein guter Moment, um sich mit den grundliegenden Daten des Produkts bekannt zu machen. Schauen Sie zuerst die ersten Seiten der Anleitung durch, die Sie oben finden. Dort finden Sie die wichtigsten technischen Daten für Blackberry BlackBerry - auf diese Weise prüfen Sie, ob das Gerät Ihren Wünschen entspricht. Wenn Sie tiefer in die Benutzeranleitung von Blackberry BlackBerry reinschauen, lernen Sie alle zugänglichen Produktfunktionen kennen, sowie erhalten Informationen über die Nutzung. Die Informationen, die Sie über Blackberry BlackBerry erhalten, werden Ihnen bestimmt bei der Kaufentscheidung helfen.
Wenn Sie aber schon Blackberry BlackBerry besitzen, und noch keine Gelegenheit dazu hatten, die Bedienungsanleitung zu lesen, sollten Sie es aufgrund der oben beschriebenen Gründe machen. Sie erfahren dann, ob Sie die zugänglichen Funktionen richtig genutzt haben, aber auch, ob Sie keine Fehler begangen haben, die den Nutzungszeitraum von Blackberry BlackBerry verkürzen könnten.
Jedoch ist die eine der wichtigsten Rollen, die eine Bedienungsanleitung für den Nutzer spielt, die Hilfe bei der Lösung von Problemen mit Blackberry BlackBerry. Sie finden dort fast immer Troubleshooting, also die am häufigsten auftauchenden Störungen und Mängel bei Blackberry BlackBerry gemeinsam mit Hinweisen bezüglich der Arten ihrer Lösung. Sogar wenn es Ihnen nicht gelingen sollte das Problem alleine zu bewältigen, die Anleitung zeigt Ihnen die weitere Vorgehensweise – den Kontakt zur Kundenberatung oder dem naheliegenden Service.